Guild Optical Associates’ Policy Statement
Guild Optical Associates has an established ISO 9001:2008 certified quality system and our manual is available upon request.
All records are retained for a minimum of 5 years unless otherwise specifically requested by the customer.
Guild Optical Associates specializes in the precision fabrication of custom optical components. Our team of experienced professionals delivers timely and cost effective solutions to the most demanding of optical needs. We have built our reputation on our ability to meet or exceed our customer’s specifications in processing optical components from synthetic sapphire and other hard optical materials. We strive to achieve this by:
- Promoting an understanding of our customers’ needs and expectations, together with a culture of exceeding customer expectations.
- Developing seamless processes by fully integrating the services provided by our suppliers and partners.
- Monitoring our performance through our records, in order to continually improve our processes and services.
- Utilizing our ISO 9001 quality management system for all company processes everywhere, every time, without exception.
Guild Optical Associates is compliant to the following standards and regulations:
- Conflict Materials
- Counterfeit Parts
Guild Optical Associates Return and Refund Policy
If you are not 100% satisfied with your purchase, you can contact us with the reasoning and return the items to Guild Optics using an RMA # provided by us.
We ask that you inspect your items within 30 days of receipt. You can return a product for up to 30 days from the date you received it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the invoice.